Product Return Policy:
At Red Therapy Company, we stand behind the quality of our red light therapy devices. We are confident that our products will meet and exceed your expectations. To ensure your complete satisfaction, we offer a simple return process, complemented by a generous 2-year warranty and a risk-free 60-day trial period.
2-Year Warranty:
Your purchase is protected by a 2-year warranty, demonstrating our commitment to the durability and performance of our red light therapy devices. In the unlikely event of any manufacturing defects or malfunctions, we will promptly replace or repair your product at no additional cost.
60-Day Free Trial:
We understand the importance of experiencing the benefits of red light therapy firsthand. That's why we provide a risk-free 60-day trial period from the date of purchase. If you are not completely satisfied with your device within this period, you are eligible for a full refund, no questions asked. Simply return the product in its original condition, and we will process your refund promptly. Note that you are responsible for the return shipping costs but we can create a label for you if requested.
Return Process:
To initiate a return or warranty claim, please contact our customer service team at team@redtherapy.co
Our dedicated team will guide you through the process, ensuring a seamless experience.
Conditions:
- All returns must be within the 60-day trial period for a full refund.
- Products must be returned in their original packaging with all accessories included.
- Warranty claims require proof of purchase, and coverage is limited to manufacturing defects.
Thank you for choosing Red Therapy Company. We are committed to providing you with the highest quality red light therapy devices and ensuring your satisfaction throughout your journey to enhanced well-being. We would love to support you in looking, feeling, and performing better through using our products.